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Product Testimonials |
| These customer testimonials are presented for informational purposes only and are not intended as an endorsement of any product. The information is not intended to be a substitute for visits to your local veterinarian. Rather, the testimonials offer the reader information written by animal owners and/or veterinarians concerning animal health and products that have shown results. |
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Customer ServiceI
had a liquid product leak during shipment. I sent an email letting
them know to check the caps better. After several emails with the
company PRESIDENT I am now going to try several things to get my
picky eater to take his supplements. I have been a long time
customer and always loved the service, but how often does the
President of the company personally deal with the customer service ?
Unheard of nowadays. As long as I have a horse I will be a customer.
Also I asked that my ReitSport be shipped in 2 10 pound pouches
rather than a 20lb pail to reduce waste and they happily obliged.
Thank you for being such a helpful, caring company. Unbelievable customer
service and quality of product (Glanzen-GL). Your customer service and
attention to detail is beyond any other company I have ever dealt with.
It's a pleasure to buy from you as I know I
will be taken care of!
M.B., SC 01/14/09
Outstanding service from your Customer Service
staff!
I would just like to add my comments
to your long list! Working with your company has been
an absolute pleasure; over the phone or through emails, your customer
service and knowledge is absolutely amazing! I can't
imagine anybody offering any better products or service! Thanks for
all that you do! I always have
great service when I call HorseTech for Elliot's ReitSport
Lite. They always review what I ordered last time, just in case I want
to make a change. If I do want to make a change, they do it happily.
HorseTech ROCKS! In this day and age of constant
customer complaints for both products and services, I can do nothing but the
absolute opposite for Horse-Tech products and especially the customer attention
given to both my horse and myself. How often can you call a company and have the
call be answered by the OWNER? Rod and his staff are
THE best! My 21-year-old Morgan is doing fantastic with the
supplements that we have given to him. We are looking
forward to many more years with HorseTech!
Your products and customer service are amazing! I cannot
remember the last time I was treated with such friendly and professional
service! Thanks again for supplying us all with the best products and
awesome customer service. Love those cookies too! [see additional
comments under HylaSport and AmiQuell]
AmiQuell was added to my 10 year old
Thoroughbred barrel horse's diet at the rate of one-half ounce per day for
several weeks. The result was a reduction of his cribbing while eating by what I
consider to be 70 percent. His cribbing at the saddling area decreased by 50
percent. Being skeptical not fully believing that the reduction in his cribbing
was the result of AmiQuell, I increased his daily supplementation to one ounce.
Less than two weeks later, I have not witnessed my horse cribbing at all while
eating. His cribbing while at the saddling area decreased as well.
I believe my
horse's cribbing by whole has lessened by 90 percent, and I have no doubt that
it is a direct result of AmiQuell. I would not have believed someone if they
told me there was a supplement that would nearly eliminate my horse's cribbing.
I am appreciative of the opportunity to see it for myself! "Five Stars for
Customer Service" The difference that Nutra-Flax makes
is tremendous! Itching was much reduced in my allergic horse and it added shine.
The customer service is one of the best that I have
ever experienced! Excellent all around! I had been using another supplement
for nearly the whole loading dose of a month and had not seen any results. I was
running out and called around town to get more. I came across a woman at a tack
store who told me about HorseTech.com. She was such a fan that I looked up the
site and ended-up calling. I had questions and expected to get someone with a
script to follow answering them. Instead they gave me the President of the
company! He answered everything and talked to me like he had all day to answer
my questions. He sent me a large enough sample that in
less than a week I see results, which I still had not see with the
other supplements. I thought my mare was a picky eater, but she literally licks
her bucket clean now. I was so excited about the company just after receiving my
product that I mention everything they did for me to my husband. He thinks that
HorseTech needs to start a customer service training
center for the business world. If every company were as good to their
customers as HorseTech, this would indeed be a much better world. Thank you so
much HorseTech, after so many bad experiences with customer service in this
world, you really give me hope! I met the people behind
HorseTech at the Equine Affaire in Ohio. They gave out HUGE samples
(which I thought was very generous) but after using them I realized why;
because after I saw how the products work so
well and so fast - I bought more. They sent me a sample of
"FB" (Fat Boy) which I'm not sure if its for sale yet, but I used it for
my skinny horse as she can't keep weight on. In one week, she was a
different horse and didn't have the
boney back anymore!! They suggested that I keep her on Glanzen to
maintain her weight and she looks better than ever! I took her to a
barrel race (which I also use Quench for) and everyone wanted to know
why she was so well groomed, but little did they
know that I had just pulled her from the pasture! I am so impressed with the
care and response I've received from the staff at HorseTech! Whether
it's been an email, phone question, or face-to-face discussion at an
event, Rod and the staff have proven to be generous with their time and
knowledge, very prompt, and extremely helpful!
Thank you HorseTech for being an example of how customer
service SHOULD be--you've won my loyal
business!
Excellent product (Glanzen)
and fantastic customer service! Thanks!
What a great company to work with!! My horse liked the sample
but did not like the purchased product (of course). Everyone worked with
me to find a flavor that he liked and then replaced the purchased
product with a new flavored product FREE OF CHARGE. You have a lifetime
customer and will recommend your products to anyone and everyone! Thank
you! I just got off the phone
from ordering my HylaSport, which is working great for my 27 year old
gelding. But just to let you know not only is your product great - but
your service is top of the line! I
placed a phone order and had just run out and your representative has
just assisted me with some "shipping magic" so my horse won't be off his
supplement to long. Just a big THANK YOU from Quixote and I!
I would like to compliment HorseTech
on a job well done! I have never dealt with a company
that provides such excellent service. Every time I have emailed a
question, I have received a prompt and personal answer. I have had my
16-year-old FEI schoolmaster on ReitSport for about 18 months. This year, I
switched him to the ReitSport HA-100. These products
have been fabulous! Along with a great WORKING product,
I got the best customer service I have ever had.
Rod spent a long time with me on the phone, explaining how things worked and
answered all my questions. Thank You, Rod, for your time and customer service
and your wonderful products. I just want to say you have
great customer service and a great product.
This is an incredible product! My
horse has never looked better. I'm also extremely pleased with the customer
service and individual attention each customer receives. ... Ordering was extremely easy.
Shipment was extremely fast. Thanks!! The customer service also gets 5
stars! Rod was great at helping me customize a blend to suit my mare's needs.
Thanks!! ... you owe
it to your horse to try HorseTech's "AWESOME!" products!
If you are overwhelmed by the sea of choices available in today's supplement
market (and who wouldn't be?!), you owe it to your horse to try HorseTech's
AWESOME! products! And with the money back guarantee, you have nothing to lose.
Try it today ... you and your horse will be glad you did!
The customer service is outstanding.
The personnel is friendly and answered my questions thoroughly. I cannot imagine
any of your products being anything short of the BEST!!! Keep up the great
Customer Service and constant updating of products. Thank you HorseTech and Rod for
being so much help.
I am very impressed with Glänzen-GL
and excellent service. I will continue to use this and give it 10 starts
rating.
I loved this web site!
It's so easy to navigate and everything is "user friendly"!
Customer Service
"
The customer service is
outstanding, and the free shipping is a BIG plus. The website is so
easy to use, and it is wonderful that I don't have to go anywhere--it just
shows up at my doorstep. And my husband appreciates the cookies!
(Additional comments in
ReitSport section)
Outstanding Service! Shipping is free--which
boggles my mind considering the price for the product I purchase is so very
reasonable. We love your Isoflex-M (best product on the market in this
category per my horse!). HorseTech personnel are knowledgeable and the
service is personal--I feel like I know you when I call. And it doesn't hurt
that every shipment comes with "people cookies", too. Thanks HorseTech! I received my first order of Glanzen-GL yesterday, and I feel compelled to write to compliment you and your company. The entire process of ordering, shipping and delivery receipt was an absolute joy--your web site is extremely easy to navigate, and provides more than adequate feedback; I was kept apprised of the status of my order and was notified when it would arrive; and my order arrived when I expected it. But what really impressed me was the fact that "thanks" was written on the outside of the box, that a personalized "thanks" was written on the shipping order, that there was a bag of cookies(!) included, and that your personal business card also was enclosed. Much of my job entails customer service--in fact, I even have given seminars on that same topic. You and your company certainly have exceeded this customer's expectations, and I anxiously am looking forward to evaluating the results of your product on my horse. If Glanzen-GL performs as I expect it to, rest assured that not only will you have a life-long customer, but one who will spread the word about HorseTech, as well. Congratulations on a superior job of customer service. Please pass my compliments--and thanks & appreciation--on to those of your staff who are responsible, and take a sufficient amount of credit yourself.
If you ever need a spokesperson or a 19-hand,
2100-pound mascot, let me know!
I love the availability on internet and
quick ordering and shipping process. NO COMPLAINTS WITH HORSETECH!
Customer Service
"
Your website is easy to
navigate and very informative.
Customer Service
"
HorseTech is the best!
Personal service, quick response to questions, fast delivery, and fabulous
products! I'm a relatively new customer, but with a company and
products like these, it doesn't take long to become a loyal customer! Customer Service
"
Customer Service
"
When I order my product and
get my order placed quickly, get a confirmation, get it fast and get some
cookies (Famous Amos Chocolate Chip) and a thank you note... This is the
best!!! Thank you!!!
Customer Service "
HorseTech Personnel "
HorseTech Personnel "
Customer Service "
When I call to order the customer service is
just as incredible as their products. This is the
best company and product I've ever had any dealings with.
I would highly recommend them and Glänzen to everyone!
HorseTech Personnel "
Customer Service " Thanks for the tub of MSM
that I won at the Equine Affaire in Massachusetts! I've already
ordered a pair of Muck Boots, and your service has been incredibly prompt
and friendly. Your web site is terrific and I'm looking forward to
using your products on my 7 year old registered paint gelding.
Not only is the product wonderful for
their coats, the people there are terrific!
Wonderful customer service skills. I am now a true and loyal customer!! Fantastic product and
service and the fastest shipping I've ever seen. This has got to be
the greatest place to buy supplements that are top quality. Very
satisfied customer! Customer Service " Web Site " Customer service " Service " Horse Tech people are friendly and deliver
quickly. Horse Tech has great customer service and
products. They answered my questions and even did a special order by
mixing the Glänzen and IsoFlex-GL together into one supplement. In
just 3 weeks my horses have developed silky manes and tails, loads of
dapples and shine even in very low light. Their overall health appears to be
better. My horses really loved the complimentary Grand Prix Biscuits
that were sent with the order. Thank You! The
customer service is second to none. Truly. Rod takes the time to answer
questions and offer suggestions when you aren't sure which product you need
for a specific "problem". Dealing with Horse Tech is pure pleasure
because they want what we want: healthy, happy horses. The Famous Amos
cookies don't hurt anything either! Great Customer Service! Very personal and
friendly service! Keep it up :) Customer Service "
HorseTech Personnel " Your Service is Outstanding!!! I was so
amazed at how quick you return my emails on the questions I had on your
products. I order almost everything I buy online and your company is by far
so much easier to deal with and so much more friendly!! I just got my
order today and can't wait to see the results! The best
customer service I have ever experienced!! Thanks again for your quick and personal
service. I always feel like I am dealing with family when I place an
order with HorseTech. I was impressed from the beginning with your
generous free sample and personal answer to any inquiry. I have told
all of my horse friends about your products and my thoroughbred mare is a
shining example of the benefits of BioFlax and Glänzen. Her farrier
says that she has the best feet he's ever seen on a T-bred and I ride rough
trails! All my barn mates have commented on her beautiful shiny coat
and luxurious mane and tail. Cricket was underweight and way out of
shape when I rescued her two short years ago. With love and care and
HorseTech, she is again the star of the horse world (well, MY horse world,
at least). I hope to continue to send you more business because you
guys are great and your products WORK!
HorseTech Personnel " Horse Tech provides so much personal
attention, the customer service is unequaled. The products are high
quality and fresh. Thanks for being a great company.
HorseTech Personnel "
Customer Service "
Shipping "
Customer Service "
Web Site "
Customer Service " Your products and service are the best I have
ever received. I was given a sample (BioFlax 20) at Equine
Affaire in Pomona, CA and so far my horses love it--very palatable. I
really wanted to thank the guys in the booth, they were knowledgeable on the
product I needed for my mares. Thanks--I look forward to trying out
more of your products! HorseTech gave me the best customer service
I've had in a long time. They Your Service is excellent! Quick
turnaround. " Customer Service " Web Site " Even during the holidays my order arrived in
2 days! Incredible service! Keep those cookies coming! Great product and super service. I will give you a solid 5 if that is as high
as it goes. You have all been very pleasant to deal with and very
helpful. I love dealing with Rod and the receiving the
personal touch. The little surprises that are sometimes packed in my
order are a delight to receive and remind me that little things mean a lot.
I am dedicated to using HorseTech as my source because of the service I
receive! Thanks! I originally found your web info thru an ad
in a Icelandic newsletter. I have been using your products since mid-summer
2000. Rod is wonderful to work with. It is so nice to be able to speak with
someone who knows what he is talking about. Your products are so fresh and
your web site is terrific! My only regret is that I did not know about your
company sooner! If our Daffy (Icelandic) had not gotten a bad case of sweet
itch I would have never gone searching for help and then I would have never
found your company! Thanks to Daffy I now feel I have found some of the best
horse products on the market. I tell all my horse friends to visit your
site! Thanks for great products! P.S. My Itch is all gone--thanks
(from) Daffy! Thank you! Your prices are great,
service is excellent, and your product works! Rod is more than happy to answer questions
and great turn around time on getting the product out. Thanks!!! Heather Anderson, Louisiana 9/14/00
" Your customer service is the best and I feel
like I'm dealing with real people, one to one. I appreciate your
response to my questions and the nice personal touches. Thanks for all
of your great service and products. Your company has excellent customer service...the
Bioflax20 was here in 3 days. I ordered this after reading testimonials on
horse message boards from many people...and WOW...were they ever right!!
I am absolutely delighted with this product
(Custom Fly-Ban), and I have been extremely pleased with the friendly and
personalized service offered by the Customer Service
HorseTech Personnel
I cannot thank you enough for your
affordable products and your polite, friendly staff. My questions were
promptly answered with knowledge and eagerness . From my first phone call to the shine on my
horse after the first week that he was on Nutra Flax, I have been nothing
less than impressed with the product and the knowledge and helpfulness of
the staff at Horse Tech. ...The service is impeccable.
Quality Products with Outstanding Personal
Service! Your customer service is fantastic in all
respects, but Rod has been especially helpful. From placing my first
order to answering my many questions, it has been a delight dealing with
your company. I'm telling everyone at the barn about you and what
Nutra-Flax has done for my horse. Thank you.
I Just started using products from HorseTech
and I am very happy with the products and service. The web site is
also very user friendly. The orders are sent with a hand written
"thank you" which is a pleasure as nowadays most businesses don't
take that extra time. I will continue to use these products!! :) Service " HorseTech Personnel " Customer Service " Ordered it on the 10th. Had it by the
13th! In have never been so pleased with, not only a
product, but with the customer service as well! ...needless today I
have e-mailed your site to many friends! Your customer service has been great!
The great product line, the personal service,
the quick delivery, the cookies--Wow! What a nice company to
deal with!
Best service on the net. Loved the cookies!
Thanks for all the personal attention when I
placed my order. It was great to be able to discuss specific problems
with knowledgeable personnel. I want to take this opportunity to compliment
your company on the wonderful service I received. My products were
delivered to my house 3 days after I placed my order. Your staff was
very courteous and you answered all of my questions and put me at ease with
the decision to go with your products. Anyway, thanks for the great
Customer Service! Sincere thanks! (for HorseTech Personnel) Thank you for responding so quickly. Just think, on Christmas Eve, too. I would like to thank you for all the help that you've given me - I've The order has arrived last Friday 12/11/99, I must say that it was
very quick to arrive. Thank you for the bonus :^) We are very pleased with the way your company handled this
order. Congratulation
your company is very good. Gee , it sure was different having a representative talk
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